Shipping, local pickup & returns

Parcel orders of 1 to 8 rolls ship from our warehouse in Carlstadt, New Jersey, by USPS Ground Advantage or Priority Mail, within the United States. The shipping cost is calculated at checkout from your address.

Orders ship within 1 business day of payment, 2 business days at most. Orders placed before 2:00 PM ET ship the same or the next business day.

After an order ships, USPS estimates delivery in 2 to 5 days for Ground Advantage and 2 to 3 days for Priority Mail. These are USPS estimates, not guarantees. Parcels to Alaska and Hawaii can take longer. Orders of 5 to 8 rolls ship as two parcels.

Local pickup is free at 99 Kero Rd, Carlstadt, NJ 07072, Monday to Friday, 9:00 AM to 4:00 PM ET, by appointment. Choose Pickup at checkout. Your order is ready within 1 business day; please come after you receive the “Ready for pickup” email. To book a time, call (877) 456-4113 or email contact@nexuswh.com.

Full pallets of 240 rolls ship by LTL freight and are priced by quote. A pallet is prepared in 2 to 3 business days, then ships on the carrier’s schedule. Request a pallet quote.

Any sales tax on your order is shown at checkout before you pay.

Unopened rolls in their original packaging can be returned within 30 days of delivery. Opened rolls cannot be returned. Email contact@nexuswh.com with your order number before you send anything back. Return shipping is paid by the buyer unless we made an error or the item arrived damaged or defective. There is no restocking fee. We issue the refund within 5 business days after the returned rolls arrive at our warehouse and we check them, to your original payment method.

If your parcel arrives damaged, email contact@nexuswh.com within 7 days of delivery with your order number and photos of the box and the product. We will send a replacement or issue a refund.

If your tracking has not updated for 7 days, or your parcel has not arrived 7 days after the expected delivery date, email contact@nexuswh.com with your order number within 30 days of the ship date. We will start a USPS search and file a claim with USPS. After USPS pays the claim, we will send a replacement or issue a refund.

If tracking shows your parcel as delivered to the address given at checkout, we are not responsible for it after delivery.

Pallet orders cannot be returned after shipment. If a pallet is damaged in transit, note the damage on the driver’s delivery receipt at the time of delivery.

The full policies live on our Shopify store: Shipping Policy and Refund Policy.