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Refund policy

This policy covers returns and refunds for GEKX stretch film: parcel orders of 1 to 8 rolls and full pallets of 240 rolls.

Return window

You can return unopened rolls in their original packaging within 30 days of delivery.

What can be returned

  • Unopened rolls in their original packaging: returnable within 30 days of delivery.
  • Opened rolls: cannot be returned.
  • Pallet orders: cannot be returned after shipment. See “Pallet orders” below.

How to start a return

Email contact@nexuswh.com with your order number before you send anything back. Tell us how many rolls you want to return. Please do not ship rolls back before you contact us.

Where to send returns

Ship returned rolls to our warehouse: GEKX, Nexus Global Express LLC, 99 Kero Rd, Carlstadt, NJ 07072, United States.

Return shipping costs

The buyer pays return shipping. We pay it if we made an error with your order or the item arrived damaged or defective. There is no restocking fee.

Refunds

We issue the refund within 5 business days after the returned rolls arrive at our warehouse and we check them. The refund goes to your original payment method. Your bank may need a few more days to show it on your statement.

Damaged parcels

If your parcel arrives damaged, email contact@nexuswh.com within 7 days of delivery. Include your order number and photos of the box and the product. We will send a replacement or issue a refund.

Lost parcels

If your tracking has not updated for 7 days, or your parcel has not arrived 7 days after the expected delivery date, email contact@nexuswh.com with your order number within 30 days of the ship date. We will start a USPS search and file a claim with USPS. USPS accepts a claim for a lost parcel no sooner than 15 days after mailing. After USPS pays the claim, we will send a replacement or issue a refund.

Parcels marked as delivered

If tracking shows your parcel as delivered to the address given at checkout, we are not responsible for it after delivery. Please check around your home or building, ask your neighbors and any mailroom, and contact your local post office.

Pallet orders

Pallet orders cannot be returned after shipment. If a pallet is damaged in transit, note the damage on the driver’s delivery receipt at the time of delivery.

Contact

GEKX is operated by Nexus Global Express LLC.